WhyBroadband.co.uk logo
 Home | Compare Broadband | Broadband Guides | Broadband Providers | Broadband Tools | Latest News | Features
New Page 1
 Compare Broadband

 > Home Broadband

 
 > Mobile Broadband
 > Business Broadband
 Broadband Tools
 > Broadband Speed Test
 > Postcode Checker  
 > Broadband Statistics
 Broadband Guides
 > Beginners guide
 > Mobile broadband guide  
 > Business broadband  
 > How to switch provider
 > How to choose a deal
 > How to get more
 > Internet security guide
 > Safer shopping guide
 > Guide to VOIP
 > Jargon buster
 Other
 > Home  
 > About us
 > Contact us
 > Work with us
 > Link to us
 > Site map
 > Privacy Policy
 > Terms of use

Bookmark and Share  
Please bookmark us on
your favorite social site!

 



How to switch provider


This guide is designed to assist anyone who currently has broadband internet to switch to a new supplier. If you currently use dial-up internet, or do not have broadband, you will not need this guide. All you need to do is visit our comparison page and find yourself a product, and sign up as a new customer.

Why would anyone want to switch their broadband provider?
Often there are two main reasons why someone may want to switch their broadband providers;

One: Nowadays it is very easy to get a better deal by switching to a different broadband supplier. Often suppliers will bring out a great cheap product which is far greater in value than what you already have, who wouldn't be looking around?

Two: It is common with some providers that customers are not happy with the level of service being provided, be this down to 'downtime', billing errors, or rude staff.

We would advise looking for a new package every 12 months or when your minimum term has expired, this way you should not have to pay any contract cancellation fees. Below you will find our 4 step guide to making the transition as seamless as possible.

Step 1 - Obtain your MAC from your current broadband supplier
MAC stands for 'Migration Authorization Code', which is basically a number that you must get from your current supplier before you move. This can be done by ringing them (see below) and asking for it. Rules state that this should happen quickly and it will be free to obtain this number, generally it should take around 1 working day to obtain. The code is only valid for around 30 days (ask your current supplier if they don't offer this information), you must find a new supplier and give this code to them within this timeframe. IMPORTANT: Do not cancel your current broadband service, just ask for your MAC.

Step 2 - Find a new broadband supplier and package.
Find yourself a new service provider and package. One of the best ways of doing this is through package comparison sites such as ourselves. If you want to use our FREE service click here.

Step 3 - Sign up to your new supplier and package and give them your MAC.
Once you have received your MAC you can then sign up to your new provider. Part of the sign up process will require you to enter the MAC, it is important that you give them the correct number to avoid painful and lengthy problems.

Step 4 - Relax and your new supplier will do the rest.
Sit back and relax, everything else should be taken care of by your new ISP. You may experience a short period of 'downtime', roughly about 20 minutes whilst your service is changed to your new supplier, and your done! If you have any problems and your internet connection does not come back on, please contact your new broadband supplier.

Please Note
This whole process is supposed to be painless, however sometimes a problem can occur. One thing I would like to point out to you is that you cannot receive two broadband services on your line at once, either one provider is giving you a service, or the other one is, never both. The reason I make this point is in relation to my own experience of switching providers. Do not allow your old provider to charge you beyond the date of the switchover. If they do charge you, make sure you get this money back.

Contact Numbers (to obtain your MAC)

AOL 0870 320 2020
Be Broadband 0808 234 8566
BT 0800 800 030
Demon 0845 272 2333
Eclipse 0845 122 4111
Orange 0870 101 2462
Pipex 0845 077 8324
Talk Talk 0870 444 1820
Tiscali 0845 077 4488
Toucan 0800 061 3615
UK Online 0845 333 3322
Virgin.net 0845 454 1111



 

website promotion

Quick Links: Home | About Us | Contact Us | Work With Us | Link To Us | Site Map | Privacy Policy | Terms Of Use | Compare Broadband | Broadband Guides | Broadband Providers | Broadband Tools | Latest News | Features
Providers: AOL Broadband | Be Broadband | BT Broadband | Demon Broadband | Eclipse Broadband | Madasafish Broadband | O2 Broadband | Orange Broadband | Sky Broadband | TalkTalk Broadband | 3 Broadband | Tiscali Broadband | T-Mobile Broadband | Toucan Broadband | UK Online Broadband | Virgin Media Broadband | Vodafone Broadband
Partners: thinkstudents.co.uk



 

Copyright © WhyBroadband.co.uk 2006-2008. All Rights Reserved.